1. Introduction
Figgy365, Inc. ("Figgy," "we," "us," or "our") respects privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information through figgy365.com, figgy365.ai, the Figgy365 platform, and related services (collectively, the "Service").
2. Roles: Controller, Business, Processor, or Service Provider
For website visitors, prospective customers, contractors, Authorized Users, and business contacts, Figgy generally determines the purposes of processing and acts as a controller/business or equivalent role under applicable law.
For homeowner, prospect, lead, job, communications, and related information submitted by a contractor customer, Figgy generally processes the information on behalf of that contractor. The contractor is generally responsible for determining purposes, providing notices, and obtaining required consents. Where applicable law uses processor, service provider, or contractor terminology, Figgy’s role will be interpreted consistently with the applicable law and customer agreement.
3. Information We Collect
- Identity and account information such as name, email, phone, company, title, and business address.
- Billing and transaction information; payment-card information may be processed directly by payment providers.
- Support communications, feedback, surveys, and correspondence.
- Customer Data entered into the Service, including leads, homeowners, jobs, appointments, communications, and photographs.
- Information submitted through demos, forms, events, and newsletters.
- IP address, approximate location, browser, operating system, device identifiers, usage information, and diagnostic information.
- Cookies, pixels, local storage, SDKs, and similar technologies.
- Information from payment processors, email/calendar/CRM integrations, lead sources, analytics providers, business-information providers, and fraud-prevention vendors.
4. How We Use Information
- Provide, operate, maintain, troubleshoot, and improve the Service.
- Administer accounts and process payments, subscriptions, invoices, and usage charges.
- Provide onboarding and customer support.
- Send service, security, transactional, and administrative communications.
- Send marketing communications where permitted, with opt-out mechanisms.
- Analyze usage and improve features and user experience.
- Detect and prevent fraud, abuse, security incidents, and unauthorized activity.
- Comply with law and enforce agreements.
- Protect the rights, safety, property, and security of Figgy, customers, users, and others.
5. Artificial Intelligence and Automated Processing
Figgy provides AI-powered functionality that may process text, images, communications, records, prompts, instructions, and other inputs to generate outputs or perform automated tasks. AI Features may be supported by third-party AI infrastructure providers.
Figgy does not use Customer Data to train or improve generalized AI models unless the applicable customer expressly opts in where such an option is provided. Where opted in, Figgy may use anonymized and aggregated information for development, testing, evaluation, and improvement, subject to applicable law.
AI output can be inaccurate or incomplete. Customers are responsible for determining whether and how AI-generated information is used. Where an AI Feature can take automated action, the customer controls the applicable configuration and remains responsible for its business use.
Figgy does not sell Customer Data to AI providers for those providers’ independent model-training purposes.
7. We Do Not Sell Personal Information
Figgy does not sell personal information as defined under California law or similar applicable laws. Counsel should periodically review this statement against Figgy’s actual advertising, analytics, cookie, lead-generation, and data-sharing practices.
8. Privacy Rights and Choices
Depending on applicable law, individuals may have rights to access, correct, delete, restrict certain processing, obtain portable copies, opt out of marketing, and exercise additional state-specific rights.
California residents may have rights under the CCPA/CPRA, including rights to know, delete, correct, limit certain uses of sensitive personal information, opt out of sale or sharing where applicable, and receive equal treatment.
Requests may be submitted to privacy@figgy365.com. Figgy may verify identity before fulfilling a request. Authorized agents may submit requests where permitted.
If your information was submitted by a contractor using Figgy, that contractor may be the controller/business responsible for the information. You should generally direct requests to that contractor; Figgy will assist as required by law and contract.
9. Cookies and Tracking
Figgy may use essential, preference, analytics, and marketing technologies. Where required, Figgy will provide consent mechanisms or other controls. Browser/device settings may also limit certain technologies, although essential functionality may be impaired.
10. Data Security
Figgy maintains reasonable technical, administrative, and physical safeguards appropriate to the nature of information processed, which may include encryption in transit, encryption at rest for appropriate information, role-based access, authentication controls, logging, monitoring, vulnerability management, backups, and security assessments. No system is completely secure. Legally required breach notices will be provided as required by applicable law.
11. Data Retention
Figgy retains information as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain legitimate business records. Account, billing, communications, marketing, and backup retention periods may differ based on the data type, legal requirements, contracts, and operational needs.
12. Children’s Privacy
The Service is not directed to children under 18. Figgy does not knowingly collect personal information directly from children in connection with the Service. If Figgy learns that information was collected in a manner requiring deletion or other action, it will take appropriate steps.
13. International Users
The Service is primarily intended for use in the United States. Information may be transferred to, stored in, or processed in the United States or other jurisdictions where Figgy or its providers operate.
14. Third-Party Services
The Service may connect with email, calendar, CRM, payment, advertising, analytics, hosting, AI, telecommunications, and other providers. Authorized integrations may exchange information as necessary to provide requested functionality. Third parties maintain their own terms and privacy policies.
15. Data Processing Agreements
Where required by law or customer contract, Figgy will enter into a Data Processing Agreement or equivalent terms addressing processing instructions, confidentiality, security, subprocessors, assistance with data-subject requests, incident response, and deletion or return of information.
16. Changes to This Privacy Policy
Figgy may update this Policy to reflect changes in law, technology, business practices, or the Service. Material changes will be communicated in a manner appropriate to the circumstances, and the revised Policy will include a new Last Updated date.
17. Contact Us
Privacy: privacy@figgy365.com
Legal: legal@figgy365.com
Figgy365, Inc.
[MAILING ADDRESS]
Website: figgy365.com